Custom Doors Inc. (Miami, FL) manufactures hurricane-rated custom wood doors for luxury homes. We are one of only a few manufacturers certified to build doors that meet Florida's hurricane code, and our clients come to us: homeowners, architects, builders and designers who have already seen our doors online and call or write because they want one.

This is not a sales job. You will not cold-call anyone and you will not have to convince anyone to buy. The people you talk to are already interested and are asking for information and a quote. Your job is to make that easy for them.

What you will do

- Answer inbound calls, emails and web requests from U.S. clients who want information about our doors.
- Collect the details we need to prepare a quote (door design, opening size, email, timeline) and explain the basics of our product (materials, finishes, certifications) using our manual and scripts.
- Prepare quotes in our CRM with the support of our quoting and technical team.
- Call and email clients back to confirm they received their quote, answer their questions, and guide them through the next steps until their order is confirmed.
- Keep every client's record updated in the CRM, every day.
- Coordinate with Customer Service, engineering and production when a client needs something you can't answer.

Who this is for
- You have 2+ years in customer care, administrative support, reception, order processing or a similar role where most of the day was on the phone with clients.
- You love talking on the phone and you are organized: you call back when you said you would,



and you write things down.
- Fluent English (spoken and written). You will speak with U.S. clients all day.
- Comfortable with email, Google Workspace and a CRM (we train you on ours).
- Reliable internet, a quiet workspace and a computer with a headset.
- Available Monday to Friday, 8:00 a.m. to 5:00 p.m. U.S. Eastern Time.

What we offer
- Salary paid monthly in COP, plus a commission on every order you helped close (paid when the client's deposit comes in).
- Full-time, 100% remote, long-term position with a Colombian team that has been with the company for years.
- Complete paid training: 15-day onboarding plan, training manual, recorded calls and a mentor assigned to you.
- A product clients already want. Your job is to serve them well.

How to apply Apply with your CV in English. Shortlisted candidates will have a short phone interview in English.

Start: Immediate. Job Type: Full-time. Work Location: Remote (Colombia).

Job Type: Full-time

Application Question(s)

- Have you worked in a role where most of your day was spent on the phone with clients (customer care, reception, admin support, order processing)? Describe it briefly.
- How would you rate your spoken English with U.S. clients? (Basic / Intermediate / Advanced / Native-level)
- Are you available to work Monday to Friday, 8:00 a.m. to 5:00 p.m. U.S. Eastern Time, from a quiet workspace with reliable internet and a headset?
- Do you have experience with a CRM, order system or ticketing tool? Which one?

Work Location: Remote

📌 Customer Care Representative – Inbound Inquiries & Quotes | U.S. Luxury Custom Doors (Remote) (Bogotá)
🏢 Custom Doors
📍 Bogotá