PayJoy, Inc. seeks a Quality Associate BOT to own the quality review of PayJoy's conversational BOT interactions. This role audits bot-handled conversations end to end, verifies tags and outcomes against presente conversations, documents findings, and tracks optimization releases to ensure fixes land as intended, contributing to a reliable BOT QA program. The role requires 1–2 years in QA or bot auditing, familiarity with Zendesk and Ultimate, and bilingual English/Spanish communication.