Sezzle seeks a Manager, Tier 2 Support to lead the escalation team in a fast-growing fintech environment. You will drive end-to-end escalation handling, ensure audit-ready SOPs, and maintain strict PII controls across tools and communications.
You will partner with Product, Risk, and Engineering to detect patterns, reduce escalations, and deliver training to frontline teams, while reporting on volume, resolution times, and quality metrics.
📌 Remote Tier-2 Support Manager (Colombia)
🏢 Sezzle
📍 Colombia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.