IntouchCX is seeking an AI Operations & Optimization Manager in Bogotá to lead bot performance, quality, and expansion initiatives. You will partner with Client Partners, CX, Product, Technology, Analytics, and Operations to drive continuous improvements and a clear roadmap for AI capabilities.
You will manage an multidisciplinary team, prioritize enhancements, and translate data and feedback into actionable strategies that elevate customer experiences across channels.
📌 AI Bot Operations (Bogotá)
🏢 IntouchCX
📍 Bogotá
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