Keep America's Critical Freight Moving Through Expert Logistics Coordination

When semiconductor manufacturers and healthcare providers depend on timely deliveries, logistics excellence becomes a business priority. Bring your transportation expertise to this demanding industry as a Logistics Coordinator with Emapta. Support a US logistics provider specializing in secure freight and expedited delivery solutions. Develop international supply chain expertise and pursue meaningful career growth among exceptional top 1% talent.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Work setup: Work From Home
- 5-day work week
- Work-from-home arrangement
- 20 vacation days in total
- Fully customized Emapta laptop and peripherals
- Direct exposure to integral clients
- Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )

The Qualifications We Seek

Qualifications & Experience

- 3 to 5 years of experience in logistics, transportation dispatch, customer service, or high-volume administrative order processing.
- Proven experience with computer applications, business systems, or transportation management software (TMS) .
- Bilingual proficiency in English and Spanish at C1 level , with excellent verbal and written communication skills for professional interactions with US-based clients, company representatives, and drivers.
- Familiarity with logistics documentation, including bills of lading (BOL), packing slips, air waybills, international shipping documents, Transportation Security Administration (TSA) paperwork, and manifests.




- Strong time management and organizational skills, with the ability to meet strict service-level expectations, including responding to emails within 15 minutes of receipt.
- Excellent multitasking skills, with the ability to manage multiple priorities, phone calls, and high-volume email correspondence simultaneously.

Your Daily Tasks

- Communicate with company representatives and customers via phone and email to receive orders, address inquiries, and provide timely, accurate, and professional responses.
- Respond to customer emails within 15 minutes of receipt and handle incoming calls promptly.
- Identify customer requirements and collect complete, accurate information to support order fulfillment.
- Process customer orders accurately through designated customer and company applications.
- Prepare and process required shipping documents, including packing slips, bills of lading (BOL), air waybills, international shipping documents, Transportation Security Administration (TSA) paperwork, and manifests.
- Review completed transactions and documents to ensure accuracy and completeness.
- Monitor operational deadlines, including order cutoff times, carrier requirements, processing timelines, response expectations, and delivery schedules.




- Complete necessary follow-up activities to confirm the fulfillment of customer requests.
- Process and analyze operational reports, including daily checklists and reports that require review and action.
- Request customer feedback to identify service improvement opportunities and share potential sales leads with the Sales team.
- Maintain regular communication with customers regarding pickup times, delivery schedules, proofs of delivery (PODs), shipment issues, and service updates.
- Verify order details with customers and communicate special instructions accurately to assigned drivers.
- Ensure compliance with company policies, procedures, and applicable federal, state, and local transportation regulations.
- Explain service-level options, pricing, and transit-time differences to help customers select the most cost-effective transportation solutions.
- Provide drivers with accurate pickup and delivery schedules, locations, contact information, and shipment specifications, including dimensions, weights, and material descriptions.
- Manage multiple customer requests, phone calls, and operational priorities while maintaining calm, respectful, and professional communication.

About the Client

Our client is a US-based, family-led logistics provider specializing in secure, time-sensitive transportation and supply chain solutions. They offer expedited freight, air cargo, courier services, final-mile delivery, warehousing, cross-docking, and inventory management. Serving industries such as healthcare and semiconductors, they combine an asset-based transportation network, specialized facilities, real-time shipment visibility

📌 Logistics Coordinator (Colombia)
🏢 Emapta Global
📍 Colombia