Infinite Computer Solutions is seeking motivated L1 Service Desk Analysts to be the first point of contact for IT-related issues. You will handle user requests via phone, chat, or email, provide basic troubleshooting, log incidents, and escalate complex issues as needed.
Responsibilities include responding to tickets, troubleshooting standard hardware/software issues, and ensuring SLA targets. Strong English communication and a customer-focused mindset are essential for success.
📌 24/7 IT Service Desk Analyst — First-Contact Support (Bogotá)
🏢 Infinite Computer Solutions
📍 Bogotá
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