Who we are?

SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

What You Will Do:

- Provide exceptional customer support via emails;
- Assist customers with order-related inquiries, including order cancellations and changes to delivery addresses or quantities;
- Handle requests related to proof of payment, delayed deliveries, order tracking, invoices, and reimbursements;
- Respond to customer inquiries and provide accurate information regarding products and services;
- Accurately document customer interactions and update tickets in Freshdesk;
- Escalate complex or unresolved issues to the appropriate internal teams when necessary;
- Collaborate with internal teams to ensure timely issue resolution and a positive customer experience;
- Securely work with customers’ sensitive information.

What you need to succeed in this role:

- Excellent English and Spanish language skills (at least C1 for both spoken and written communication);
- At least 1 year of experience in a customer support role;
- Experience working with Freshdesk;




- Experience providing customer support via email and other communication channels;
- Customer-focused mindset;
- Strong analytical thinking and research skills;
- Positive, proactive, and responsible attitude;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

- Previous experience supporting the trucking, transportation, or logistics industry.

Benefits:

- Fixed schedule: Monday–Friday,4 AM — 12 PM, EDT;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also –internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

📌 (Fluent English (Bogotá)
🏢 SupportYourApp
📍 Bogotá