Are you the person everyone calls when an e-commerce platform starts acting up? ?

When orders get stuck, APIs stop responding, or a critical service throws an unexpected error, you know how to investigate, find the root cause, and get things moving again.

We’re looking for a Mid-Level Application Support Analyst to support a high-traffic e-commerce platform used by a general business. You’ll work across applications, integrations, and technical teams to keep critical services running smoothly.

Picture this: An order isn’t going through. You investigate the logs, run SQL queries, test the API, and trace the issue across connected systems. If it’s a bug, you document the findings and work with the development team toward a fix. That’s the kind of problem-solving we need.

You’ll work with tools and systems such as SQL, REST APIs, Oracle, SAP, Jira, Jenkins, and Azure , collaborating with technical and business teams to resolve incidents and improve support processes.

✅ What you need :

- 3–5 years of experience in L2 application or technical support.
- Strong SQL skills for investigation and data analysis.
- Experience testing and troubleshooting REST APIs using Postman or similar tools.
- Ability to analyze logs and use Python, Shell, or similar scripting tools to investigate issues.




- Experience with incident and ticketing tools such as Jira, ServiceNow, Salesforce , or similar.
- Experience documenting issues, escalating bugs, and working closely with developers.
- Strong problem-solving, communication, and documentation skills.
- English B2 or higher , written and spoken.
- A degree or technical/technological education in Engineering, Computer Science, IT, or a related field.

➕ Bonus points :

- Experience supporting e-commerce platforms .
- Familiarity with Azure , Oracle, SAP, or Jenkins.
- Experience with monitoring tools such as Glassbox, Grafana, Kibana , or similar.
- Basic knowledge of CI/CD and Agile environments.

? Why join Nuaav? Nuaav is a digital engineering company of 400+ people that has launched 100+ products for global companies, including Adobe, Autodesk, and Granicus.

You’ll join a product-first engineering team with deep experience building data and AI solutions, supporting real products where reliability and problem-solving matter.

? Location: Remote in Colombia.

? Schedule: Full-time.

If you’re comfortable digging into technical issues, working across systems, and keeping critical applications reliable, let’s talk.

Apply here or send me a DM.

📌 Application Support Analyst (Bogotá)
🏢 Nuaav
📍 Bogotá