Do you have experience in customer service and are passionate about resolving queries with empathy and efficiency? This is your opportunity! We are looking for agents with excellent communication skills, a positive attitude, and a focus on continuous improvement. We offer remote work from Colombia, ongoing training, and real opportunities for professional growth.Key Responsibilities:Customer ServiceRespond to customer inquiries via phone, email, and live chat.Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.Information ManagementKeep detailed records of customer interactions in the CRM system.Update the database with relevant customer information and their inquiries.Support and AssistanceAssist customers with order, return, and exchange processes.Guide customers in the use of products and services,



providing basic technical solutions when necessary.Continuous ImprovementIdentify and communicate areas for improvement in customer service processes.Participate in ongoing training and development sessions to improve skills and product knowledge.CollaborationWork closely with other departments to resolve complex issues and ensure customer satisfaction.Share customer feedback and suggestions with the management team to improve the customer experience.Profile We Are Looking For:Previous experience in customer service, call center, or administrative tasks.Education in Administration, Economics, or related fieldsAttention to detail and experience in telephone managementKnowledge of CRMs, advanced Excel, Google Suite.C1 English and/or Portuguese (desirable)Competencies We Value:Inspiring leadershipAnalytical and planning skillsAdaptability and positive attitudeCommunication and resolution skillsTime management and prioritizationCustomer and detail orientationWhat do we offer you? A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference.You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.#J-18808-Ljbffr

📌 Customer Service Agent | Spanish (Colombia)
🏢 Xtendo Global
📍 Colombia