Location

Remote

Schedule

Eastern Time Business Hours

Compensation

C$25,000 - $30,000 annually

The Opportunity

Langford Staffing is hiring an IT Support & Systems Administrator to support more than 100 remote users working across several technology-enabled and service-based companies.

You will be responsible for employee access, account administration, technical support, phone systems, software permissions, security controls, and IT documentation.

This is a hands‑on position for someone who can work independently, solve technical problems, protect company systems, and provide reliable support across a distributed international workforce.

What You’LL Do

- Create email accounts, system credentials, and permissions for new hires.
- Remove access immediately when employees or contractors leave.
- Administer Google Workspace, Outlook, Zoho, Zoho Vault, proprietary CRM systems, RingCentral, and other business applications.
- Configure RingCentral users, extensions, call queues, routing, and IVR systems.
- Troubleshoot employee access, email, software, phone, and connectivity problems.
- Assign CRM access and permission levels based on each user’s role.
- Enforce MFA, password, and access‑control requirements.
- Review user access regularly and remove unnecessary or outdated permissions.
- Investigate suspicious activity, compromised accounts, and potential security incidents.
- Block user access immediately when there is credible evidence of a security risk.
- Maintain accurate records of accounts, permissions, licences, systems, and access changes.
- Manage software licences and coordinate with external technology providers.
- Create and maintain IT, onboarding, offboarding,



access‑control, and cybersecurity procedures.
- Train HR team members on the correct technical onboarding and offboarding process.
- Monitor critical systems and identify recurring technical or security problems.
- Recommend improvements to security, system reliability, and employee support.
- Provide emergency support outside regular hours for serious security incidents, urgent access removal, company‑wide outages, or major phone‑system failures.

What You’LL Need

- At least three years of experience in IT support, systems administration, help‑desk operations, or a similar technical role.
- Experience supporting at least 50 users; experience supporting 100 or more remote users is preferred.
- Hands‑on experience creating and removing user accounts, managing permissions, and supporting employee onboarding and offboarding.
- Experience administering Google Workspace and Microsoft Outlook.
- Experience with business phone or VoIP systems; RingCentral experience is strongly preferred.
- Experience managing CRM permissions and business applications.
- Working knowledge of MFA, password security, access control, account protection, and incident response.
- Experience with password‑management systems; Zoho Vault experience is an asset.




- Ability to investigate suspicious account activity and respond quickly to security risks.
- Strong troubleshooting skills across email, user accounts, software, phones, VPNs, and remote connectivity.
- Experience maintaining technical documentation, access records, and software‑licence information.
- Strong written and spoken English.
- Ability to explain technical procedures clearly to non‑technical HR and operational employees.
- Ability to work independently, prioritize urgent issues, and communicate risks directly to the CEO.
- Availability during Eastern Time business hours and for serious technical emergencies when required.

A diploma, degree, or recognized certification in information technology, systems administration, networking, or cybersecurity is preferred. Strong equivalent hands‑on experience will also be considered.

What Success Looks Like

Success in this position means:

- New employees receive the correct accounts and permissions before they begin work.
- Departing users have their access removed immediately and completely.
- RingCentral call queues, routing, extensions, and IVR systems operate reliably.
- Technical problems are acknowledged promptly and resolved within reasonable timelines.
- MFA, password, and access‑control requirements are consistently enforced.
- Access reviews are completed regularly, with unnecessary permissions removed.
- Security concerns are identified, contained, documented, and escalated quickly.
- Software licences and user‑access records remain accurate.
- IT procedures are documented clearly enough for HR to follow during onboarding and offboarding.

📌 IT Support (Bogotá)
🏢 Langford Staffing
📍 Bogotá