Heirloom, a luxury travel brand, seeks a Guest Communications Specialist to ensure warm, professional support and to close reservations for premium properties. You’ll be the first brand contact across text, email, phone, and live chat, with weekend availability and 4 days per week on 12-hour shifts.
Based in Bogotá for a paid in-person training week, you’ll collaborate with Guest Services and the Field Team, use CRM/VOIP tech, and apply cross-selling to meet revenue goals while delivering an