Experience: 2+ years in customer success, account management, or client-facing operations
Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET)
English Proficiency: Advanced written and spoken English required
Start Date: As soon as possible
About the Role
We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.
What You'll Do
- Onboard new clients and guide them through product adoption.
- Run weekly or biweekly check-ins and track health scores.
- Troubleshoot issues, elevate bugs, and document playbooks.
- Partner with sales on expansion opportunities.
- Write clear English updates for U.S.-based stakeholders.
What We're Looking For
- 2+ years in customer success, account management or client support.
- Strong written and spoken English.
- Comfortable with CRM tools (HubSpot, Salesforce or similar).
- Organized, proactive, and calm under pressure.
- Based in Latin America and able to work remote full time.