Location: Hybrid Reports to: Supervisor, HR Operations

About The Role

We are looking for an HR OPERATIONS ANALYST to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and ServiceNow while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.

Key Responsibilities

- Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations, and offboarding.
- Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.
- Respond to employee and manager inquiries through ServiceNow, resolve routine cases within service levels, and elevate complex issues when needed.
- Provide guidance on HR policies, procedures, and self-service tools.
- Support benefits, leave, and documentation administration.




- Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.
- Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.
- Identify process improvement opportunities and assist with testing and implementation of Workday enhancements.

Requirements

- Bachelor's degree or equivalent experience.
- 1 - 2 years of experience in HR administration, HR operations, or shared services.
- Experience working with HRIS systems.
- Fluent English (spoken and written), as the role works daily with stakeholders in the USA and Canada.
- Strong customer service orientation.

Skills & Abilities

- Strong attention to detail.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced shared services environment.
- Strong organizational and problem-solving skills.
- Ability to maintain confidentiality.

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📌 HR OPERATIONS ANALYST (Bogotá)
🏢 Centro de Empleo y Talento
📍 Bogotá