Mastercard Inc. is seeking a Senior Specialist for Service Desk Operations within the Integral Business Solutions Center. You will lead day-to-day inquiries across channels, drive knowledge base improvements with AI, and partner with cross-functional teams to enhance the overall service experience.The role emphasizes process optimization, data-driven insights, and coaching junior staff to improve first-contact resolution and operational excellence across finance services operations.#J-18808-Ljbffr