- HR shared services
- payroll escalations
- case management
- process improvement
Help shape reliable employee experiences across the United States and Canada as a
Senior HR Specialist
! ? You will bring advanced
Workday expertise to complex employee lifecycle transactions, escalated HR cases, and payroll-related issues. Your work will improve accuracy, compliance, service quality, and operational efficiency while giving you visibility into process improvements, system enhancements, and team development. Join a collaborative environment where your knowledge can guide HR Specialists and strengthen employee services. Ready to make a meaningful impact? Apply and grow with us! ?
Responsabilidades
- Manage complex employee lifecycle transactions and case resolutions in Workday such as new hires onboarding transfers promotions organizational changes compensation updates terminations and offboarding
- Review and audit HR transactions for accuracy and compliance
- Handle escalated employee and manager inquiries and support sensitive employee matters requiring advanced knowledge
- Serve as a Workday and HR Operations process expert providing guidance and training to HR Specialists
- Support onboarding and development of new team members and assist with policy interpretation and process guidance
- Coordinate resolution of payroll-related escalations monitor payroll-impacting transactions for accuracy and timeliness and partner with Payroll to address recurring issues
- Identify operational improvement opportunities support process standardization and participate in system enhancements testing and implementation
- Analyze service trends and recommend solutions
- Monitor service quality and case management performance support SLA and customer satisfaction goals and contribute to knowledge articles and self-service resources
Requerimientos
- Bachelor's degree or equivalent experience
- 4 to 6 years of experience in HR Operations Shared Services or HR Generalist roles