09 nov
|
Sutherland
|
Bogotá
Sutherland is seeking a Back Office - Service Dispatch & Case Management Specialist in Bogotá, Colombia. The role coordinates between Lenovo, ASPs, internal teams, service partners and customers, ensuring service requests and cases progress according to procedures and SLAs.
Responsibilities cover service dispatch and case management, emphasizing escalation handling, parts fulfillment monitoring, documentation, and stakeholder communication.
📌 Strategic Service Dispatch (Bogotá)
🏢 Sutherland
📍 Bogotá