Visa is seeking a Director, WFM Planning: Disputes to lead forecasting, capacity planning, hiring alignment and real-time workforce orchestration to support service levels and business objectives. You will translate demand into workforce requirements, develop scenarios for seasonality and launches, and direct the 24/7 AI-Driven Command Center while collaborating with Disputes, Finance, Strategy and Technology leaders.
📌 Director, AI-Driven WFM & Disputes Planning (Bogotá)
🏢 Visa
📍 Bogotá