Who we are?
SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
What You Will Do:Provide exceptional customer support via emails;Assist customers with order-related inquiries, including order cancellations and changes to delivery addresses or quantities;Handle requests related to proof of payment, delayed deliveries, order tracking, invoices, and reimbursements;Respond to customer inquiries and provide accurate information regarding products and services;Accurately document customer interactions and update tickets in Freshdesk;Escalate complex or unresolved issues to the appropriate internal teams when necessary;Collaborate with internal teams to ensure timely issue resolution and a positive customer experience;Securely work with customers' sensitive information.What you need to succeed in this role:Excellent English and Spanish language skills (at least C1 for both spoken and written communication);At least 1 year of experience in a customer support role;Experience working with Freshdesk;Experience providing customer support via email and other communication channels;Customer-focused mindset;Strong analytical thinking and research skills;Positive, proactive, and responsible attitude;Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:Previous experience supporting the trucking, transportation, or logistics industry.Benefits:Fixed schedule: Monday–Friday,4 AM — 12 PM, EDT;Opportunity to cooperate fully remotely;Inclusive international environment;Compensation in USD;Rewards for referring friends;Balance between project workload and personal time, but also –internal health policy;Responsive leadership interested in your development and long-lasting cooperation;Greenhouse conditions for self-development;A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Over ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
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📌 (Fluent English & Spanish) Customer Support Consultant (Remote)
🏢 SupportYourApp
📍 Bogotá