24/7 It Service Desk Analyst — First-Contact Support (Bogotá)

24/7 It Service Desk Analyst — First-Contact Support (Bogotá)

08 nov
|
Infinite Computer Solutions
|
Bogotá

08 nov

Infinite Computer Solutions

Bogotá

Infinite Computer Solutions is seeking motivated L1 Service Desk Analysts to be the first point of contact for IT-related issues.
You will handle user requests via phone, chat, or email, provide basic troubleshooting, log incidents, and escalate complex issues as needed.Responsibilities include responding to tickets, troubleshooting standard hardware/software issues, and ensuring SLA targets.
Strong English communication and a customer-focused mindset are essential for success.
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📌 24/7 It Service Desk Analyst — First-Contact Support (Bogotá)
🏢 Infinite Computer Solutions
📍 Bogotá

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