PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.
Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life.
PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times.
Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of **** while achieving solid profitability for sustainable growth.This roleThe Quality Associate BOT owns the quality review of PayJoy's conversational BOT interactions.
This role audits bot-handled conversations end to end, verifies that Ultimate's reported tags and resolution outcomes match what actually happened, documents findings with evidence, and tracks every optimization release to confirm fixes land as intended, contributing to a reliable, trusted BOT QA program.About PayJoyPayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.
Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life.
PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times.
Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of **** while achieving solid profitability for sustainable growth.This roleThe Quality Associate BOT owns the quality review of PayJoy's conversational BOT interactions.




This role audits bot-handled conversations end to end, verifies that Ultimate's reported tags and resolution outcomes match what actually happened, documents findings with evidence, and tracks every optimization release to confirm fixes land as intended, contributing to a reliable, trusted BOT QA program.ResponsibilitiesComplete 2,000 bot conversation reviews a month (about 100 a day, but not limited to), auditing Ultimate's tags and reported resolution against the vigente conversationSend a weekly findings report covering key results by market, Ultimate data gaps, new defects, and the status of open ticketsLead a biweekly calibration meeting with the optimization team to review findings, agree on priorities, and calibrate scoringSubmit improvement tickets in Zendesk with evidence, severity, and the conversation ID, and confirm fixes once they shipMonitor optimization releases at 24 hours and again one week after go-live to confirm each fix worked as intendedFlag authentication, agent-handoff, and dead-end issues in bot flows for escalation per established protocolsStay current with the bot's question set, scorecard updates, and process changes communicated by the QA teamRequirements1–2 years in Quality Assurance, bot/conversational AI auditing, or contact center qualityExperience auditing or working with conversational bots (e.g. Ultimate) and CRM/ticketing tools is highly valuedZendesk, Ultimate,



or equivalent CRM/bot platforms at an intermediate levelGoogle Suite and Office Suite at intermediate levelFamiliarity with quality monitoring and reporting toolsMeticulous attention to detail when auditing BOT conversations and tagsClear and constructive written and verbal communication, fluent in English and Spanish.Proactivity and ability to work both independently and collaborativelyAnalytical skills to identify patterns, flag issues, and support root cause analysisService mindset and accountabilityOpenness to feedback and continuous learning mindsetBenefits100% Company-funded Health for employees and immediate family membersLife InsuranceIndefinite-term contract20 days of vacations, unlimited sick leave$2,000 USD annual Co-working Travel perk$2,000 USD annual Professional Development perkPhone finance, headphone benefit, home office equipment allowance and wellness perksCatered lunchesPayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.PayJoy PrinciplesFinance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active ListeningWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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📌 Associate Quality Audit Analyst (Bogotá)
🏢 PayJoy
📍 Bogotá