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Job Function:
Human Resources
Job Sub Function:
HR Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
We're searching for a HR Operations Sr.
Supervisor in Bogotá The HR Operations Sr.
Supervisor will be responsible for leading and coordinating Recruitment and Onboarding transactional activities across the region, (Due diligences, offer letter generations, on boarding and talent mobility) managing the SLAs, proper follow up all open cases, strongly focused on standardization, efficiency, and effectiveness of HR operation, for ensuring compliance with HR policies and legislation.
Case Management and daily operation - 30%
Receive, assign, update, classify, process cases
Identify if the case will need immediate action and/or require escalation
Escalate to the appropriate team if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
Update the knowledge management system with new available documents or guidelines
Proactively monitor the cases to be able to determine if any action is needed (time; quality)
Responsibility for delivering upon agreed SLAs
Process complex cases
Lead the teams and daily operation to achieve agreed SLAs, quality, and costs
Train other HR teams and business if needed
Ensuring policy and legal compliance
Enforcing sensitivity and confidentiality with employee personal data
Lead and oversee daily huddles and daily distribution of workload
People management - 40%




Lead the team of Recruitment and Onboarding professionals in the hub and in the countries
Talent development
Performance management; identification of potential performance issues
Work distribution and controls
Provide daily and monthly performance feedback and coaching; monitor the development and trainings needs of the team members
Project management and Continuous improvement - 30%
Participate on various project based upon an agreement with GS HR Leadership
Drive improvements, user experience, effectiveness, and efficiency
Participate on Global Talent Acquisition projects
Drive automation and IA within Global Talent Acquisition teams
Drive continuous improvement projects in responsibility
Provide insights and intelligent with respect to trends and opportunities, and focus on enhancing overall metrics & customer satisfaction
Continues work on standardization of Regional HR process
End to end process overview
Proactively gain feedback from the business, employees, and managers
Work on customer experience improvements; closely cooperate with other HR teams, especially Integral Talent Acquisition teams
Provide feedback to the other HR teams about challenges and opportunities
Required Qualifications
Required Minimum Education:
Bachelor's Degree
Required Years of Related Experience:
5-7 years of related experience
Required Knowledge, Skills and Abilities (Uncompromised requirements for the role):
Ability to perform administrative activities.
Demonstrates customer orientation and customer service skills
Ability to accurately collect information in order to understand and assess the clients' needs and situation
Strong organization skills,



attention to detail and follow through to resolve any outstanding issues
Project and change management skills
Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.
Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner
Discretion, professionalism, confidentiality and judgment
Technology Savvy
Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications
Ability to work effectively in a fast-paced, self-directed team-based environment
Enthusiastic team player with a strong drive to create a positive work environment
English Advanced
Portuguese (preferred)
Preferred Knowledge, Skills and Abilities:
Service Center experience, HR and/or Payroll Service Center preferred
Advanced understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll
Experience using Case Management tools (ideally Service Now)
Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology
Excellent communication (oral and written) skills
Employment laws and practices
People management Experience
Workday experience
Continuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledge
Great work ethics - be reliable, meet deadlines, deliver the results, be open to receive feedback
Required Skills:
Preferred Skills:
Cultural Competence
Customer Centricity
Developing Others
Employee Experience
HR Operational Planning and Organizing
HR Strategic Management
HR Trends
Human Resources Development
Human Resources Law
Human Resources Policies
Inclusive Leadership
Leadership
People Performance Management
Problem Solving
Recruitment Strategy
Supervision
Talent Management
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📌 Hr Operations Sr. Supervisor (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá