Ensure the long-term success and satisfaction of our clients after they go live on Odoo.
You will own client relationships, renewals, support coordination, and expansion readiness, keeping every client healthy, supported, and positioned for continued growth with Odoo and Captivea.
A leading Odoo Gold Partner with a presence across the USA, France, Switzerland, Canada, Singapore, India, and Colombia, Captivea helps growing and mid-market companies transform their operations with Odoo ERP, the most complete all-in-one business management platform.
As our client base across the Americas continues to expand, we are seeking a proactive Customer Success Manager.2–5 years of experience in Customer Success, Account Management, Support Management, or a similar client-facing roleExperience in SaaS, ERP, consulting, or software implementation environmentsExperience managing international or multicultural client relationships is a plusHuge plus: experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platformsHuge plus: technical or functional understanding of business processes (finance, operations, supply chain, etc.)Empathetic, structured, and relationship-drivenStrong communicator, comfortable with executive-level conversationsProactive problem-solver who addresses customer needs before they escalateOrganized, reliable,



and comfortable owning multiple accounts in parallelComfortable working across different cultures, industries, and business environmentsLanguagesDay to dayYour missionsPost-go-live relationshipsOwn client relationships after implementation and build strategic relationships with customers.Manage renewals and retention by overseeing renewal cycles and driving renewal strategy.Support coordinationCoordinate support and issue resolution, and manage support escalations.Solution optimizationIdentify opportunities to optimize the solutions deployed for clients.ExpansionIdentify and influence expansion opportunities, and position clients for future growth.The packageWhat we offerInternational clientsExposure to international customers across the Americas.Opportunities to grow within a fast-expanding integral organization.What moves us forward, as a teamOur cultureWe rely on a proven methodology and a solution-oriented mindset to deliver real results for our clients.CommitmentWe take ownership of our projects and go the extra mile, because we care about the impact of our work.ProximityWe learn from each other, share our know-how and embrace our diversity of cultures to stay close, as a team and with our clients.
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📌 Customer Success Manager - Colombia (Bogotá)
🏢 Captivea
📍 Bogotá