People deserve more from their money.
More visibility, more control, and more freedom.
Since ****, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM.
So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleFinancial Crime Operations is at the forefront of Revolut's efforts to keep customers and their money safe.
Team members work directly with customers to resolve issues and flag potential concerns.
Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.We're looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance.
You'll handle customer and agent issues and look to resolve them quickly and efficiently.Up to shape what's next in finance?
Let's get in touch.What you'll be doingLeading and managing a team, and assessing their performanceCommunicating company goals, safety practices, and deadlines to the teamAssisting with hiring and training,



and keeping leadership updated on team performanceCommunicating concerns and policies among management and team membersSearching for process/procedure optimisation and work improvementsMeeting SLAsActing as a point of contact for any internal and external escalationsWhat you'll need4+ years of experience in seizures, regulatory liaising, legal operations, law enforcement inquiries, or compliance correspondence2+ years of experience managing client-facing or agency-facing operational teams of 5+ specialistsExperience auditing team communications to ensure strict compliance with confidentiality and legal standardsA background handling formal information requests from law enforcement, courts, and financial regulatorsAn in-depth understanding of data privacy laws (GDPR, CCPA, local banking secrecy acts) regarding third-party disclosuresExperience managing formal disputes, complaints, or complex inquiries from external institutional partnersExpertise in legal terminology and official drafting of corporate or regulatory responsesOutstanding stakeholder management to navigate sensitive situations with external authoritiesFluency in English and SpanishTo be able to work from the Bogota officeThe ability to work well under pressure, manage multiple projects at once, and meet tight deadlines while demonstrating sound judgementNice to haveExperience improving or building operational processesBuilding a integral financial super app isn't enough.
Our Revoluters are a priority, and that's why in **** we launched our inaugural D&I; Framework, designed to help us thrive and grow everyday.
We're not just doing this because it's the right thing to do.
We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.
That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
#J-*****-Ljbffr

📌 Fincrime Team Lead (External Enquiries) (Bogotá)
🏢 Revolut
📍 Bogotá