We are hiring experienced Bilingual Collections Agents in Medellín, Colombia, to join our growing team.This role is adecuado for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.What You'll DoHandle inbound and outbound collections calls with customers professionally and confidentlyContact customers regarding delinquent accounts and work toward appropriate resolutionsNegotiate payment arrangements based on established guidelinesHandle objections, resistance, and difficult conversations while maintaining professionalismFollow collections policies, procedures, and applicable compliance requirementsMaintain accurate documentation of customer interactions, account activity, and payment arrangementsMeet individual and team performance targetsFollow up consistently on outstanding accountsProtect customer information and maintain appropriate confidentialityCommunicate effectively with English- and Spanish-speaking customersCompensation & Contract Structure$300-$315 USD per weekPaid weekly,



in arrearsPerformance-based commission opportunitiesIndependent Contractor arrangementFull-time opportunityWhat We OfferOn site work opportunity in MedellínCompetitive weekly compensation paid in USDPerformance-based earning potentialOngoing training and coachingSupportive, performance-driven team environmentOpportunities for professional growth and advancementHiring ProcessOur recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the role.Resume reviewPre-screen questionnaireOne-way video interviewLive interviewPlease note: This is an English-speaking role requiring strong verbal and written English communication skills.
Candidates must be physically located in Medellín, Colombia, and able to work a hybrid schedule.Requirements:What We're Looking ForAt least 1 year of BPO or contact center collections experienceExperience handling inbound and outbound collections callsExperience negotiating payment arrangements and resolving delinquent accountsKnowledge of FDCPA and collections compliance requirementsFluent English communication skills, both written and spokenFluent Spanish communication skillsExperience handling customer objections and difficult collections conversationsExperience working toward individual or team collections performance targetsPrevious third-party collections experience is an advantagePrevious hybrid or remote work experience is an advantageMust be located in Medellín, Colombia, and able to work a hybrid schedule
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📌 Bilingual Collections Agent (Medellín)
🏢 Resolv Global
📍 Medellín