Oracle EBS / Oracle Supply Chain / SAP ERP.

We are looking for an experienced Supply Chain Analyst to support enterprise applications across Supply Chain, Logistics, and Order Management operations.

The ideal candidate will have hands-on experience in production support, incident management, ERP applications, and troubleshooting business-critical issues in a general 24x7 operational environment.

- Monitor, manage, and resolve production incidents using ServiceNow, ESP, and enterprise monitoring tools.
- Provide 24x7 operational support while ensuring SLA compliance.
- Troubleshoot application, process, and data-related issues across Supply Chain and Logistics systems.
- Monitor critical alerts and participate in Emergency Operations Center (EOC) calls.
- Coordinate with IT, Development, and Business teams for incident resolution and root cause analysis.
- Execute UAT test cases and support application releases and deployments.
- Manage planned and unplanned outage communications.




- Follow ISO procedures, knowledge base articles, and operational guidelines.
- Support Order Management, Inventory, Shipping, Partner/EDI, and Reverse Logistics operations.
- 2+ years of experience in Incident Management, Application Support, or Production Support.
- Strong knowledge of Oracle EBS / Oracle Supply Chain / SAP ERP.
- Experience in Supply Chain Operations, Supply Planning (SPM), and Order Management.
- Working knowledge of Oracle Shipping and Inventory modules.
- Hands-on experience with ServiceNow or similar ticketing tools.
- Understanding of B2B Operations, EDI, Repair, Ordering, Replacement, and RMA processes.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Experience working with global teams and managing escalations.

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📌 Supply Chain Analyst (Colombia)
🏢 InfiCare Staffing
📍 Colombia