10 nov
|
HCL Technologies
|
Puerto Bogotá
10 nov
HCL Technologies
Puerto Bogotá
HCL Technologies Limited in Colombia seeks a Subject Matter Expert (Support & Operations) to ensure timely resolution of escalations and incidents involving IBM Tivoli Storage Manager and EMC Data Domain. You will lead root cause analyses, mentor teammates, and drive process improvements. The role emphasizes proactive communication with stakeholders, adherence to SLAs, and the creation of operational documentation to strengthen service quality. ITIL certification is beneficial.
📌 Senior SME: IBM TSM (Puerto Bogotá)
🏢 HCL Technologies
📍 Puerto Bogotá