10 nov
|
Nu Colombia
|
Bogotá
10 nov
Nu Colombia
Bogotá
Nu Colombia is seeking a Customer Experience Analyst to help build our CX operation in a new market. You will deliver first and second level support across chat, email, back-office and phone channels, while shaping processes and training for the team.
In this role you’ll monitor CX metrics, identify trends, and drive improvements; coordinate with cross-functional teams for new market launches; and ensure up-to-date documentation of all customer excellence processes within the squad.
#J-18808-Ljbffr
📌 CX Analyst - Portuguese & Spanish (On-site Bogota) (Bogotá)
🏢 Nu Colombia
📍 Bogotá