PLEASE SUBMIT YOUR CV IN ENGLISH Location: Remote, Latin America (LATAM) Work Arrangement: Fully Remote Employment Type: Full-Time Openings: 1 Industry: B2B SaaS / Customer Success Compensation: $1,200 to $1,800 USD/month Experience: 2+ years in customer success, account management, or client-facing operations Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET) English Proficiency: Advanced written and spoken English required Start Date: As soon as possible

About the Role

We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients.

This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.

What You'll Do

- Onboard new clients and guide them through product adoption.




- Run weekly or biweekly check-ins and track health scores.
- Troubleshoot issues, elevate bugs, and document playbooks.
- Partner with sales on expansion opportunities.
- Write clear English updates for U.S.-based stakeholders.

What We're Looking For

- 2+ years in customer success, account management or client support.
- Strong written and spoken English.
- Comfortable with CRM tools (HubSpot, Salesforce or similar).
- Organized, proactive, and calm under pressure.
- Based in Latin America and able to work remote full time.

Customer Success Associate (ZZ Assess Demo) Bogota, CO

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