Key Position Responsibilities

- -Lead customer-facing operations for domestic truckload shipments, ensuring consistent service and operational execution.
- -Build and maintain orders manually within the TMS, ensuring accuracy and completeness.
- -Coordinate and oversee pickup and delivery scheduling and ensure operational requirements are met.
- -Manage drayage-related operations and apply knowledge of terminal processes, containers, chassis, and transportation requirements.
- -Serve as a key point of contact for customers, providing timely communication and resolving operational issues.
- -Monitor shipment activity, identify exceptions, and coordinate appropriate resolutions with customers, carriers, and internal teams.
- -Ensure load information, documentation, and operational updates are accurate and communicated to all relevant stakeholders.
- -Provide day-to-day guidance, coaching, and support to team members.
- -Help establish and maintain standard operating procedures, workflows, and performance expectations for the team.




- -Support the development and growth of the operations team as the organization builds out this function.
- -Leverage experience in brokerage and customer-facing transportation operations to help establish effective processes and best practices.
- -Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.

Requirements:

- 2+ years of experience in drayage transportation (must have), logistics, brokerage, customer operations, or a related field.
- Previous experience with drayage and customer-facing operations.
- Experience in a leadership, supervisory, or team-lead capacity preferred.
- Strong understanding of brokerage operations and domestic truckload processes.
- Experience with TMS platforms and order management.
- Strong communication, leadership, problem-solving, and organizational skills.
- Ability to help build and develop a new or growing operations team.

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📌 Drayage Lead (Medellín)
🏢 Lean Solutions Group
📍 Medellín