We are looking for an Implementation Engineer to join our Delivery and Engineering team. This role is responsible for installing, configuring, integrating, and supporting enterprise recording solutions, working with international clients and technical teams throughout the implementation lifecycle.

Requirements

510 years of experience in technical implementation, infrastructure, technical support, or similar roles.
Advanced English proficiency B2, with strong verbal and written communication skills.
Strong knowledge and handson experience with Telephony, IP SIP communications, and call recording integrations.
Solid knowledge of Microsoft Windows Server and operating systems.
Good understanding of networking concepts, including TCP IP, UDP, LAN WAN, OSI model, switches, and routers.
Experience troubleshooting using tools such as Wireshark, network analyzers, and log analysis.
Basic knowledge of SQL queries and scripting Shell.
Strong troubleshooting, problemsolving, and customerfacing skills.
Ability to lead technical discussions and communicate effectively with international clients.

Nice to have

Experience with NICE recording solutions NTRx or other platforms such as Verint.
Exposure to AWS, Azure, VMware, or Citrix.
Knowledge of Active Directory, LDAP, SSO, and PBX ACD integrations.




Microsoft SQL Server knowledge.
Relevant certifications such as CCNA, MCSE, AWS, or Azure.

Responsibilities

Install, configure, and integrate enterprise recording solutions.
Perform technical implementations and system configurations according to customer requirements.
Execute testing, troubleshooting, and validation activities.
Coordinate technical integrations with customers and thirdparty vendors.
Work closely with internal teams, including Architecture, Project Management, RD, and Technical Support.
Monitor implementation progress, identify risks, and escalate technical issues when necessary.
Maintain regular communication with customers regarding project progress and technical updates.
Provide technical support during implementation and deployment activities.

This is a hybrid role in Usaquén, Bogotá.
Bolsa de trabajo Colombia ofrecemos puesto de Software Implementation Engineer para el sector de Informatica Telecomunicaciones en la empresa Sutherland Global Services SGS de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Software Implementation Engineer VoIP, SIP, Networking, Windows, Advanced English (Bogotá)
🏢 Sutherland Global Services SGS
📍 Bogotá