At RSI, we?re seeking a Help Desk Specialist to provide technical support to end users, troubleshoot hardware and software issues, and ensure the proper functioning of IT systems. The idóneo candidate has hands‑on IT experience, strong problem-solving skills, and a customer-focused approach.

Key Responsibilities

- Provide technical assistance and create a positive customer support experience.
- Assist with the installation, configuration, upgrading, and ongoing usability of desktop computers, peripheral equipment, and software.
- Troubleshoot hardware, software, and network issues, aiming to resolve requests during the initial interaction whenever possible.
- Ensure desktop computers connect seamlessly with systems, file servers, email servers, application servers, and administrative systems.
- Enter, update, track, and follow up on IT support requests through the ticketing system.
- Provide ongoing support and management of telecommunications systems.
- Offer basic training and technical guidance on network access, telecommunications, and software applications.
- Troubleshoot peripheral equipment, including printers,



copiers, and other specialized devices.
- Coordinate with the appropriate technical teams or external repair services when issues require additional expertise or hardware replacement.
- Provide on-call technical support as required.

Education and Experience

- An associate degree is required.
- Candidates with 3?5 years of hands‑on IT experience may qualify in lieu of a degree.

Requirements and Qualifications

- C1 English proficiency or higher.
- Strong customer service skills and a genuine commitment to providing excellent technical support to internal and external users.
- Working knowledge of Microsoft Office applications.
- Experience with Windows 10 and Windows 11 operating systems.
- Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Citrix Workspace and cloud-based environments.
- Ability to troubleshoot technical issues, identify appropriate solutions, and elevate problems when necessary.

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📌 It Support Specialist Bilingual (Medellín)
🏢 Remote Staffing International
📍 Medellín