As a Sea Logistics Customer Care Specialist, import (inhouse), you will be responsible for building strong relationships with customers, understanding their needs and ensuring effective coordination with the operational teams to provide timely and high-quality solutions throughout their maritime shipments.

How you create impact

Manage and strengthen the relationship with customers throughout their Sea Logistics operations. Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses. Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations. Maintain close communication and coordination with the (OCC) at Kuehne+Nagel. Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments. Follow up on operational and financial information related to customer shipments. Review, validate and update information in databases.

- Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
- Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
- Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
- Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.
- Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
- Follow up on operational and financial information related to customer shipments.
- Review, validate and update information in databases.

What we would like you to bring

Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.



Approximately 1–2 years of experience in Customer Service / Customer Care. Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments. Knowledge of International Trade and maritime logistics operations. Experience in customer-facing roles, managing requests, inquiries and operational follow-up. Experience in export operations is highly desirable; import experience can also be considered. Knowledge of the financial management of shipments.

- Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
- Approximately 1–2 years of experience in Customer Service / Customer Care.
- Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
- Knowledge of International Trade and maritime logistics operations.
- Experience in customer-facing roles, managing requests, inquiries and operational follow-up.
- Experience in export operations is highly desirable; import experience can also be considered.
- Knowledge of the financial management of shipments.

What's in it for you

Hybrid work model Monday to Friday schedule Occasional Saturday availability according to operational requirements. Work in Cali , at the Carvajal Santa Mónica complex , next to Chipichape Shopping Center. Opportunity to develop your career within a integral organization and strengthen your experience in Sea Logistics and Customer Care.

- Monday to Friday schedule
- Occasional Saturday availability according to operational requirements.
- Work in Cali, at the Carvajal Santa Mónica complex, next to Chipichape Shopping Center.
- Opportunity to develop your career within a global organization and strengthen your experience in Sea Logistics and Customer Care.

#J-18808-Ljbffr

📌 Sea Logistics Customer Care Specialist (Colombia)
🏢 Kuehne+Nagel
📍 Colombia