Auxis is seeking a Service Desk Analyst (L1) in Bogotá to serve as the first point of contact for IT-related inquiries. You will handle incident and request queues, perform basic troubleshooting, and escalate complex issues to Tier 2/3.
You will document all interactions in the ticketing system, maintain knowledge base articles, and ensure SLAs are met while providing strong customer service in English and Spanish.
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📌 Senior Service Desk Analyst: ITIL 1st Line Support (Bogotá)
🏢 Auxis
📍 Bogotá