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Job Summary

The Senior Support Specialist, LaurelAI is the firm's dedicated platform owner and primary point of expertise for the Laurel.ai application, ensuring it operates effectively and delivers consistent value across the organization.



This role bridges user experience and technology performance by providing responsive, solutions-oriented support and maintaining the highest standards of documentation and service quality. The Senior Support Specialist leads end-user enablement, monitors platform health through data-driven reporting, and communicates user insights to inform continuous improvement. This role is central to how Aprio operationalizes AI-powered tools to drive productivity, service quality, and firm-wide adoption.

📌 Aprio Colombia - Senior Support Specialist, Global Operations | LaurelAI (Bogotá)
🏢 Aprio
📍 Bogotá