Location: Medellín, Colombia

Work Modality: On-site (Presential)

Contract Type: Indefinite-term employment contract (Contrato a término indefinido)

Employment Type: Full-time

Open Positions: QE Level 1 and QE Level 2

Company Description Fusion CX transforms customer experience by combining advanced digital solutions with empathetic, personalized interactions across every touchpoint. The company leverages AI-driven tools, analytics, Generative AI, Machine Learning, and Automation to anticipate customer needs and deliver exceptional service. Fusion CX serves diverse industries, including BFSI, Healthcare and Life Sciences, High Tech Growth, Retail, Utility, and Telecom, tailoring solutions to each sector’s challenges and opportunities. With operations in 15 countries and a global workforce of 20,000 professionals from varied backgrounds, Fusion CX offers localized support backed by integral expertise. Team members join a culture focused on continuous innovation, long-term client partnerships, and elevating customer engagement through the combined power of human empathy and technology.

Role Description This is a full-time, on-site Quality Engineer role based in Medellín, open at two levels (QE Level 1 and QE Level 2). You will test web and mobile software products and make sure every release works as intended for the end user. Your day-to-day work includes designing and executing test plans, logging and tracking defects through to resolution, running and monitoring automated test suites in CI,



and working closely with product and development teams to catch issues early.

QE Level 1 focuses on executing test suites, documenting results, recording defects with clear steps to reproduce, and identifying the test data each feature needs.

QE Level 2 owns testing strategy. That means designing test plans before development starts, monitoring defect trends, flagging design and performance risks, and maintaining automation scripts.

Qualifications

- Hands-on experience in software QA or quality engineering (Level 1: 2+ years; Level 2: 3+ years).
- Solid understanding of test plans, including acceptance criteria, test objectives, assumptions, estimates and risk assessment.
- Experience writing clear defect reports and tracking them in tools such as Jira.
- Familiarity with CI pipelines and reviewing automated test reports. For Level 2, basic script maintenance and debugging.
- Knowledge of API testing (e.g., Postman). This is required for Level 2 and a plus for Level 1.
- Experience testing across browsers and mobile devices. Knowledge of accessibility standards is an advantage.
- Exposure to load/stress, regression, security and error-handling testing (Level 2).
- Bachelor’s degree in Systems Engineering, Computer Science or a related field, or equivalent practical experience.
- English level: [B2/C1].
- Clear communicator and team player with strong attention to detail.
- Available to work on-site in Medellín, with occasional extended hours around releases.

📌 QA Engineer (Medellín)
🏢 Fusion CX
📍 Medellín