Renewal Specialist

Simpro Group | Medellín, Colombia | On-site

About the Opportunity

We are looking for a Renewal Specialist to join Simpro Group’s Integral Customer Success team in Medellín.

In this role, you will own the end-to-end renewal process for a high-volume portfolio of Emerging customers across the US, UK, and ANZ markets. Your primary goal will be to drive customer retention, protect recurring revenue, minimize churn, and identify opportunities for account growth.

This is an excellent opportunity for a commercially driven professional with experience in SaaS renewals, inside sales, account management, or customer success who enjoys building customer relationships and working in a fast-paced environment.

Key Responsibilities

- Manage the full renewal lifecycle for a portfolio of 200+ Emerging accounts.
- Proactively engage customers 60–90 days before contract expiration to secure timely renewals.
- Prepare and deliver renewal proposals, ensuring accuracy in pricing, products, and contract documentation.
- Drive renewal rates, customer retention, and revenue performance against established targets.
- Identify potential churn risks through customer engagement, product usage, and support trends.
- Re-engage disengaged customers and implement proactive retention strategies.
- Identify upselling and cross-selling opportunities, including additional seats, modules, and product upgrades.
- Collaborate with Account Management and Customer Success teams to support customer retention and expansion.
- Maintain accurate customer records, renewal pipelines, and forecasts in Salesforce.
- Monitor and report on key performance indicators, including renewal rates, GRR,



NRR, and expansion revenue.

Requirements

- 2+ years of experience in Renewals, Inside Sales, Account Management, Customer Success, or a similar commercial role.
- Previous experience working in a SaaS or technology company is highly desirable.
- Proven ability to manage a high-volume portfolio of accounts while meeting retention or revenue targets.
- Strong communication, negotiation, and objection-handling skills.
- Experience using Salesforce CRM, particularly for opportunity and pipeline management.
- Excellent organizational and time management skills.
- Advanced English communication skills (written and verbal).
- Ability to work in a fast-paced, target-driven environment.
- Availability to work 100% on-site in Medellín.

Nice to Have

- Experience with Field Service Management (FSM) software or industries such as HVAC, plumbing, electrical, or construction.
- Familiarity with customer success platforms such as Pendo, Gainsight, or ChurnZero.
- Experience managing customers across US, UK, or ANZ markets.
- Exposure to multi-product or multi-brand SaaS environments.

What We Offer

- Salary: Up to COP $10,000,000 per month, depending on experience.
- Work Arrangement: 100% on-site in Medellín.
- Schedule: Monday to Friday, regular business hours.
- Colombian Public Holidays: All Colombian public holidays off.
- Private Healthcare: Prepaid medical insurance (Medicina Prepagada).
- Parking: On-site parking available.

Interested?

If you have a strong background in SaaS, customer retention, and commercial account management, we would love to hear from you!

Apply now and become part of the Simpro Group team.

📌 Renewal Specialist (Medellín)
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