Descripción De Puesto

Job Profile Details: Nonunion | Salary | Overtime Eligible Role Summary The Customer Service Coordinator III independently manages customer inquiries, service administration, and issue follow-up within assigned scope, coordinating across teams to resolve non-routine service issues and improve customer experience. Applies broad working knowledge to manage documentation, reporting, and cross-functional follow-through with limited guidance. Typical work includes customer case management, contract and account documentation administration, root-cause follow-up, and customer reporting. Key Responsibilities

- Manage complex customer inquiries and service issues across communication channels, ensuring timely investigation, updates, and resolution.
- Administer customer contracts, account documentation, service records, and reporting requirements with strong attention to accuracy and control.
- Work closely with branch operations, finance,



and other partners to resolve issues, implement corrective actions, and prevent recurrence.
- Analyze trends in complaints, service failures, or documentation gaps and recommend process improvements.
- Act as a resource for less experienced team members and support escalations, reporting, and service reviews as needed. Required Experience
- 3+ years of customer service, account administration, service coordination, or related experience.
- Experience investigating service issues, maintaining customer documentation, and coordinating across multiple internal teams.
- Ability to work independently, prioritize effectively, and communicate clearly with customers and stakeholders. Education High school diploma or equivalent required; associate degree, bachelor’s degree, or equivalent experience preferred.

📌 Agente DMT - backfilled (Bogotá)
🏢 Brink’s
📍 Bogotá