? We're Hiring: Onboarding & Support Specialist | Freight Brokerage

? Location: Medellín, Colombia

? Work Modality: On-site

? Schedule: Monday to Friday: 9:00 a.m. – 6:00 p.m. (Colombia) / (CST)

Are you experienced in the U.S. freight brokerage industry and passionate about delivering a world-class client experience? We are looking for an Onboarding & Support Specialist to join our growing team.

In this client-facing role, you will guide newly approved customers through the onboarding process, help them successfully launch on our platform, support their first funded transactions, and ensure a seamless transition to ongoing support and integrations.

What You'll Do

✅ Manage client onboarding from approval through first funding

✅ Train clients on platform setup and transaction processing

✅ Coordinate with internal teams including Operations, Risk, Underwriting, Integrations, and Development

✅ Monitor clients' first transactions to ensure successful funding

✅ Support debtor verification and Notice of Assignment (NOA) processes





✅ Maintain CRM records and onboarding status updates

✅ Provide exceptional customer support via phone and email

✅ Re-engage inactive accounts and identify customer success opportunities

What We're Looking For

✔ Fluent English and Spanish (professional verbal and written communication is required)

✔ Minimum 2 year of experience in a U.S. freight brokerage environment

✔ Strong understanding of brokerage operations, carrier onboarding, invoicing, customer setup, and carrier payments

✔ Experience with carrier sales, account management, or cradle-to-grave freight brokerage is highly preferred

✔ Knowledge of freight documents such as BOLs, PODs, Rate Confirmations, and Invoices

✔ Strong organizational skills with the ability to manage multiple accounts simultaneously

✔ Comfortable leading client calls, virtual trainings, and screen-sharing sessions

? Interested? Apply now. We'd love to hear from you!

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