DevOps / Platform Engineer, MSP Portal

Level: Senior (1 position, Phase 1) and Mid (1 position, Phase 2)

Location: Colombia (Medellín), UTC-5.

Reports to: Engineering Manager, MSP Portal

About the team

Mimecast is an email and collaboration security company. This new Colombia-based team will own Mimecast’s MSP partner portal, the platform Managed Service Provider partners use for quoting, contracts, billing and provisioning, along with its roadmap. This team will take it over, run it in production and shape what comes next. The stack is a React microfrontend shell in an NX monorepo, a TypeScript/Node backend-for-frontend (BFF) over microservices, AWS EKS hosting, Keycloak and Mimecast Universal Login for identity, and integrations with Salesforce Revenue Cloud Advanced, Boomi, NetSuite, ZoneBilling, Snowflake and Avalara. You will work daily with colleagues in the US and Europe.

What you’ll do

- Run and improve the portal’s hosting on AWS EKS using Helm, across Dev, QA, Staging and Prod.
- Manage AWS networking and edge services: ALB ingress, ACM certificates, Route 53 DNS, ECR and NGINX.
- Own CI/CD pipelines (including NX Cloud-based builds) and infrastructure as code for repeatable, auditable environments.
- Operate Keycloak in production (upgrades, configuration, realms/clients, availability) and support the Keycloak-to-Universal Login migration.
- Build observability: logging, metrics,



tracing, dashboards and alerting with clear SLOs.
- Lead incident response, on-call practices, backups and disaster recovery, and security hygiene for the platform.

Level expectations

- Senior: typically 5+ years’ experience; owns the platform during the Accenture handover, leads infrastructure design with the Architect, and sets on-call and incident practices.
- Mid: typically 2–5 years’ experience; runs day-to-day pipeline and environment work within established patterns, joins after go-live and grows into on-call ownership.

What you’ll bring

- Hands-on experience running production workloads on Kubernetes, ideally AWS EKS, with Helm.
- Solid AWS knowledge, especially networking (VPC, ALB, ACM, Route 53) and ECR.
- Experience with infrastructure as code (for example Terraform or CloudFormation) and CI/CD tools.
- Experience configuring NGINX and troubleshooting networking and TLS issues.
- Experience setting up monitoring and alerting and responding to incidents.
- Professional English for working with US and European platform and security teams.

Nice to have

- Experience operating Keycloak or another identity provider.
- Experience with GitOps tools (for example Argo CD or Flux).
- Familiarity with NX Cloud or monorepo build pipelines.
- AWS or Kubernetes certifications.

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📍 Área metropolitana del Valle de Aburrá