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Descripción De Puesto

Job Summary

This position provides a one-to-one customer service experience for UPS customers. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. Also, may support CRG team if needed or other skills withing CS, including answering customer calls.

Responsibilities

- Builds and maintains relationships with related internal functions (i.e., Billing, Brokerage, Delivery Information and Operations).




- Analyzes and resolves customer issues.
- EO Agent needs to have strong written and verbal communication skills in handling inquiries from internal and external customers. He/She is also responsible for recording communications with customers in a database.
- EO agent needs to have flexibility and must be able to adapt to change with a positive attitude.
- Analyzes and review internal audit reviews and customer surveys.
- Support CRG team if needed or other skills withing CS, including frontline customer calls.

Qualifications

- Technicians or above in administrative/customer service/finance careers
- Strong oral and written communication skills
- Strong problem-solving skills
- Previous customer service experience in UPS
- English 50% or above

Shift

- Monday to Friday - From 2:00 am to 2:00 pm including Colombian holidays
- Shift flexibility

100% Teleworker

Grade A14 (former grade 8)

NOTE: Remember to attach your resume

Tipo De Empleado

Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

📌 GBS Enhancement Ownership Resolution //CRG Agent (Medellín)
🏢 UPS
📍 Medellín