Position summary

We're looking for an energetic, outgoing BDC (Business Development Center) Specialist to set appointments and guide customers through their inquiries for our U.S. automotive clients. You'll be the first voice many customers hear, so you thrive on the phone, love connecting with people, and are driven by hitting appointment goals.

● Location: 100% remote Colombia

● Schedule: Aligned with U.S. Eastern Time business hours; some evenings or Saturdays

Key responsibilities

● Make outbound calls and answer inbound calls, texts, and emails from dealership customers and sales leads

● Set quality sales and service appointments and confirm them ahead of time to reduce no-shows

● Answer general inquiries about vehicle availability, pricing process, trade-ins, financing steps, and service scheduling, and route complex questions to the right dealership contact

● Follow up consistently on internet leads, unsold showroom traffic, and past customers

● Log every interaction accurately in the CRM, keeping customer records, notes, and lead statuses up to date

● Meet or exceed daily and weekly targets for calls, contacts, appointments set, and appointments shown

● Follow call scripts and communication guidelines while adapting naturally to each conversation

● Provide friendly, professional service that reflects well on our clients' brands

● Join team meetings and training sessions, and share customer feedback that helps improve the process.

Requirements

● English level C1 (advanced) or higher,



verbal and written; you'll be speaking with U.S. customers all day

● Bachelor's degree

● CRM experience is a must

● Confident, clear, and friendly on the phone, including on cold calls and with hesitant customers

● Active, outgoing personality with genuine motivation to set appointments and hit goals

● 3+ year of experience in a call center, BDC, customer service, sales, or appointment-setting role

● Responsible and self-managed in a remote environment: punctual, organized, and reliable without close supervision

● Strong active listening and the ability to handle objections with patience

● Comfortable working with metrics and receiving coaching on call quality

● Basic computer skills: multitasking across CRM, email, chat, and phone systems

Remote work setup

● A dedicated, quiet, private workspace free of background noise and interruptions

● High-speed, stable internet (wired connection preferred; minimum 50 Mbps download)

● A backup internet option (e.g., mobile hotspot) and a plan for power outages

● A reliable computer or laptop (Windows 10+ or recent macOS, 8 GB RAM or more)

● A noise-canceling USB headset with microphone

● A webcam for team meetings and training

Nice to have

● Automotive knowledge: dealership operations, vehicle makes and models, sales or service department processes

● Previous experience in an automotive BDC or dealership

● Experience working with U.S. clients

📌 Business development center (Colombia)
🏢 Valle Solutions
📍 Colombia