Nubank seeks a Customer Experience Analyst to build and scale a CX operation in a new market from the ground up in Bogotá, Colombia. You’ll deliver excellent support and shape processes, training, and cross-functional collaboration under a general platform.
You’ll lead knowledge management, monitor metrics, and identify opportunities to improve customer satisfaction, while coordinating with the Xpeer team and ensuring documentation stays current across squads.
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📌 Global CX Analyst - Portuguese & Spanish - Bogotá
🏢 Nubank
📍 Bogotá