Build the Future with AspenView Technology Partners

At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.

As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.

Why Join AspenView?

At AspenView, we’re more than a nearshore IT partner—we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people.

Here’s what you can expect:

- Competitive base
- Versátil work model: hybrid, remote, or in-office
- Real growth opportunities and leadership visibility
- Inclusive, respectful culture that blends U.S. innovation with Colombian heart
- A company that listens, invests in you, and celebrates wins together

The SOC Manager is a hands-on operations leader responsible for running the day-to-day operation of a 24/7 security operations centre for a large US consumer lender. Working on-site from AspenView’s secure offices in Bogotá or Buenos Aires, you will lead the full team of analysts, engineers and threat hunters across both offices, three tiers and three shifts. The client is regulated under NYDFS Part 500, GLBA, SOX and PCI DSS, so this role goes beyond keeping the lights on. You will make sure every investigation record stands up to examination, on the night shift as well as in the weekly report. You will report to the client’s SOC leadership and to an AspenView Engineering Manager, acting as the operational link between the floor and the client’s security operations team.

What you will do

Coverage & Team Operations

- Own the 24/7 rota across two mirrored offices: both staff the day shift, while evenings and nights swap between Bogotá and Buenos Aires every two weeks, including leave, sickness and training cover, so no shift runs short.
- Lead hiring, onboarding,



coaching and retention, and build the Tier 1 to Tier 3 career path that keeps the team together.
- Enforce the secure office rules, including clean-desk policy and VDI-only access to the client environment.

Performance, Quality & Reporting

- Track operational performance live, including response times, escalation quality and case documentation, instead of discovering problems at month end.
- Sample investigations every week to ensure each case records the hypothesis tested, the evidence, the reasoning and the disposition, so an auditor can follow it without asking.
- Build daily summaries and weekly KPI reports from the client’s own ServiceNow and Elastic data, including the weeks that went badly.

Escalation & Change Control

- Act as the team’s escalation point: every P1 reaches you, and you take it to the client with evidence and a recommendation.
- Coordinate with the Tier 3 seniors during major incidents.
- Take playbook and runbook updates drafted by the team through the client’s change control, so detection rules, playbooks and escalation thresholds change only with client approval.

Tools & Technologies:

- SIEM & Case Management: Elastic, Abstract Security and ServiceNow SecOps.
- Endpoint & Identity: CrowdStrike Falcon, Microsoft Defender and Okta.
- Reporting: ServiceNow reporting and Power BI or an equivalent dashboard tool.
- Automation (Bonus): Automation or GenAI tools that reduce analyst toil without hiding work from the audit trail.

What you bring:

- Experience: 6+ years in SOC operations in production, including time leading 24/7 shifts against contractual service levels. You have kept a roster whole through attrition, holidays and sudden resignations,



and you can spot a slipping metric before it becomes a missed one.
- Technical Judgment: The ability to read an investigation in ServiceNow, Elastic or an equivalent SIEM and tell whether the analyst actually proved their conclusion.
- Communication / Leadership: Direct people management experience, including hiring, hard conversations and performance plans, not only mentoring. Fluent English (B2+/C1), strong enough to run a weekly review with a US security operations leadership team without an intermediary.
- Mindset: Accountable, structured and audit-minded. You treat documentation and change control as part of the job, and you follow and enforce security rules consistently.
- Availability: Full-time, 100% on-site in Bogotá or Buenos Aires, as a direct AspenView employee dedicated to one client, during US Eastern business hours, plus escalation on-call. Access requires identity, criminal background, employment and education checks, repeated periodically.
- Bonus Qualifications: Security operations experience in banking, lending, insurance or payments; exam or audit support under NYDFS Part 500, FFIEC, GLBA, SOX, PCI DSS or SOC 2; leading a team across two sites or countries; ITIL v4, CISSP, CISM or GCIH certification; and Spanish, since both offices are bilingual.

Visa Sponsorship AspenView does not sponsor employment visas for this role. Applicants must be permanently authorized to work in their country of residence and must not require visa sponsorship now or in the future.

Equal Opportunity Employer

AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.

📌 SOC Manager (Bogotá)
🏢 AspenView Technology Partners
📍 Bogotá