English CVs only

About the role

Unosquare is looking for an IT Support Engineer to join the Enterprise Service Desk team of a U.S. client in the financial services industry. You'll be the first and second line of support for IT issues, keeping operations running smoothly across the organization.

What you'll do

- Act as first- and second-level support for IT incidents and service requests via phone, email, and ticketing system • Manage and prioritize the ticket queue, meeting SLAs
- Troubleshoot Windows OS, general networking, and printer issues
- Handle password resets, account unlocks, and access management tasks
- Escalate complex issues to higher-level support teams
- Document all interactions and resolutions in the ITSM tool
- Contribute to knowledge base articles and process improvements




- Follow strict security and compliance protocols What we're looking for
- 3–6 years of experience in IT Support / Service Desk
- Hands-on experience with Windows OS, networking fundamentals, and printer troubleshooting
- Experience with Active Directory, remote desktop tools, and ticketing systems (ServiceNow preferred)
- Advanced English (B2+): you'll support U.S.-based users daily
- Strong time management, communication, and a customer-first mindset
- Must be based in Colombia

Must: AD support

M365 support

Phone call support

Nice to have

- ITIL Foundation certification
- Experience in financial services or enterprise-level environments
- Knowledge of cybersecurity best practices

📌 Information Technology Support Engineer (Colombia)
🏢 Unosquare
📍 Colombia