Overview

We are seeking a detail-oriented and customer-focused CSR to support a network of over 35 dental practices. This role involves handling inbound calls, scheduling appointments, and assisting patients with insurance-related inquiries while delivering an excellent customer experience.

Key Responsibilities

- Handle inbound calls efficiently (6 –10 calls per hour)
- Schedule patient appointments and manage the booking process
- Register, verify, and update patient insurance and plan information
- Provide high-quality customer service and patient support
- Accurately document interactions in the system
- Work with patient management software such as CareStack (training provided)
- Ensure no calls are missed and maintain high responsiveness





Requirements

- Previous experience in a call center environment
- Strong ability to manage a high volume of inbound calls
- Experience handling insurance information (preferably healthcare/dental)
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Comfortable working with multiple systems simultaneously

Note: No on-site requirement, this position is fully remote within Bogota city.

We'll discuss about salary if selected for an interview

📌 Customer Service Representative – Dental Practices (Inbound) (Colombia)
🏢 OttoMate
📍 Colombia