The L2 Endpoint Engineer is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.Key ResponsibilitiesJAMF Platform Administration- Administer and support JAMF Pro environment- Manage:- Device inventory and smart groups- Policies and configuration profiles- Enrollment workflows (DEP/Automated Device Enrollment)- Monitor JAMF health, sync status, and device communicationDevice Lifecycle Management (macOS & iOS)- Handle end-to-end lifecycle:- Enrollment (Automated & manual)- Provisioning and configuration- Decommissioning- Support:- macOS devices (laptops/desktops)- iOS/iPadOS devices (iPhones, iPads)- Ensure devices are compliant with corporate standardsApplication Packaging & Deployment (macOS)- Package and deploy applications using:- PKG / DMG formats- JAMF policies- Handle:- App testing and validation- Version upgrades and patching- Troubleshoot installation failures and dependency issuesPatch Management (macOS & iOS)- Manage OS and third-party patching using JAMF- Define and deploy patch policies and schedules- Monitor patch compliance and remediation- Troubleshoot patch deployment failuresPolicy & Configuration Management- Create and manage:- Configuration profiles (Wi-Fi, VPN, security settings)- Restrictions and compliance policies- Integrate with:- Apple Business Manager (ABM)- Identity providers (Azure AD / Okta)- Ensure alignment with security baselinesIncident & Problem Management- Act as L2 resolver for:- Device enrollment failures- Application deployment issues- Patch failures- Policy conflicts- Perform root cause analysis for recurring issues- Escalate to L3/vendor with proper logs when requiredAutomation & Scripting- Use scripting for automation:- Bash / Shell scripting (primary for macOS)- Basic Python (good to have)- Automate:- Application deployments- Device configurations- Remediation tasksCompliance, Reporting & Documentation- Generate reports on:- Device compliance- Patch status- Application deployment success- Maintain SOPs, runbooks, and knowledge base- Support audit requirementsCollaboration & Support- Work with L1 team for triage improvements- Collaborate with:- Security teams (compliance & policies)- Identity teams (SSO, conditional access)- Provide clear communication to end users and stakeholdersRequired Skills & QualificationsTechnical Skills (Core)- Strong hands-on experience in:- JAMF Pro administration- macOS device management- iOS/iPadOS device management (MDM)- Good understanding of:- Apple Business Manager (ABM)- Automated Device Enrollment (DEP)- Apple Volume Purchase Program (VPP / Apps & Books)Packaging & Scripting- Application packaging:- PKG / DMG- Scripting:- Bash / Shell (mandatory for macOS support mindset)Integration Knowledge- Identity integration:- Azure AD / Okta (preferred)- Basic understanding of:- Certificates, profiles, and device trustProcess Knowledge- ITIL processes:- Incident, Problem, Change Management- Experience in patch cycles and compliance reportingSoft Skills- Strong troubleshooting mindset (must understand Apple ecosystem behavior)- Clear communication with integral users- Attention to detail (Apple policies can be strict and sensitive)Experience & Education- 3–6 years of experience in Apple endpoint / JAMF support- Bachelor’s degree in IT or related field- Certifications (good to have):- JAMF 100/200- Apple Device SupportKey Performance Indicators (KPIs)- Device compliance rate (%)- Patch compliance (macOS & iOS)- Application deployment success rate- Incident resolution time (MTTR)- Reduction in repeat issues- User experience / CSAT#J-18808-Ljbffr

📌 Endpoint Solutions - Jamf-Macos-Ios Mdm (Bogotá)
🏢 Infinite Computer Solutions
📍 Bogotá