We are looking for a Process Optimization Consultant at DreamportDreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.As the HR Process Optimization Specialist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.Responsibilities:- Optimize the agent journey to improve retention, eNPS, and LTV.- Develop alternative career paths and onboarding processes for freelancers.- Analyze retention trends and execute action plans.- Enhance training and nesting processes with the Training department.- Improve HR processes to reduce time-to-hire, cost of acquisition,



and time-to-sell.- Propose solutions for team formation to maximize GP and tenure.- Document change management activities and provide regular progress reports.- Collect feedback from business leaders and freelancers for process improvements.- Oversee implementation of HR changes, ensuring adherence to budgets and timelines.- Monitor and evaluate HR initiatives, making adjustments as needed.Requirements:- Experience in HR, Change Management, or Workforce Optimization.- Strong background in HR process improvement, retention strategies, and freelancer engagement.- Experience in training, onboarding, and С&B; policy development.- Strong project management skills with a data-driven HR approach.With us you will:- Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.- Learn and exchange ideas in lectures and workshops led by colleagues and team leads.Why Join Us?We thrive in a dynamic general culture where collaboration and a competitive, sales-focused mindset are key, always empowering our team to seize learning and growth opportunities.Seniority levelNot ApplicableEmployment typeFull-timeJob functionHuman Resources, Project Management, and AnalystIndustriesTravel Arrangements#J-18808-Ljbffr

📌 Hr Process Optimization Specialist (Bogotá)
🏢 Dreamport
📍 Bogotá