About the JobWe are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment.As Senior IT Generalist, You Will…- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results- Interpret and validate technical issues, test solutions, follow-up and elevate when necessary- Solve complex problems in a technical service-oriented environment- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment- Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems- Ensure workstations are functional (computer hardware peripherals/components)- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)- Verify application results,



conduct system audits- Be accountable for tracking and organization of physical hardware and other IT assets- Develop and manage organizational and IT standards- Maintain cleanliness and organization of the IT department and stations- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components- Interpret service delivery key metrics to problem solve- Verify application results by conducting system audits of technologies implemented- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures- Maintain quality service by establishing and enforcing organization standards- Provide support for the entire IT department and company as neededAs Senior IT Generalist, You Have…- Post-secondary or completion of post-secondary schooling preferred- Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage- Adaptability to learn a variety of software programs- Strong analytical and problem-solving skills- The ability to multitask and self-manage your work day is crucial- The ability to work in a fast paced and time sensitive environment- The ability to lift 50LBs- Excellent time and project management skills- Fluent English language skills with the ability to communicate with customer relations & presentation skills- The ability to work versátil hours, including weekends and Public Holidays if required, with an ‘on-standby’ basis during critical business periods#J-18808-Ljbffr

📌 Senior It Generalist (Bogotá)
🏢 IntouchCX
📍 Bogotá