TDCX, Inc. is seeking a Workforce Management specialist in Bogotá to monitor contact volume and identify performance exceptions. You will collaborate with Technology, Operations, and Management to implement system modifications and issue procedural notices.
You will support real-time agent productivity, ensure accurate schedules with WFM, and help Operations meet SLA and KPI targets. On-site role with 42-hour weeks and a 5+2 day schedule.
📌 Real-Time Performance (Bogotá)
🏢 TDCX
📍 Bogotá