Mroads is seeking Lead support engineers to be the first line of support for our AI platform in Bogota.
You will triage ServiceNow tickets, assist product teams with APIs, and diagnose production issues across LLM gateways and Kubernetes services.This role is technical, customer-facing, and requires curiosity and strong documentation skills to create SOPs and post-incident procedures.
If you love complex systems and helping teams resolve issues quickly, join us.
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📌 Senior Ai Platform Support Lead (Bogotá)
🏢 mroads
📍 Bogotá